Find jewelry that feels true to your style. From delicate necklaces and earrings to statement bracelets and timeless sets, each piece is made to add a beautiful finishing touch to your everyday and special occasions.

Every order is checked before shipping to make sure your product reaches you safely and in good condition.

7-Day Replacement Warranty

We offer a 7-day replacement warranty for products that arrive damaged, broken, defective, or damaged during delivery.

If your product is damaged when you receive it, please contact us within 7 days of delivery so we can review the issue and arrange a replacement where applicable

Unboxing Video Required

To make a damage claim, you must record a clear, continuous video while unboxing your parcel.

The video should:

  • Clearly show the package before it is opened.
  • Show the shipping label/order details.
  • Show the parcel being opened from its original sealed condition.
  • Clearly show the damaged or defective product.

This video is required as proof that the damage occurred before or during delivery. Claims without a proper unboxing video may not be accepted.

Change of Mind

We do not accept returns or replacements due to a change of mind.

This includes situations where:

  • You ordered the wrong product.
  • You no longer want the product.
  • You changed your mind after placing the order.
  • You simply do not like the product after receiving it.

Please make sure you select the correct product before placing your order.

How to Request a Replacement

If your product arrives damaged:

  • Record an unboxing video as described above.
  • Contact Elviah within 7 days of receiving your order.
  • Send us your order number, photos/videos of the damaged product, and the unboxing video.
  • Our team will review your claim.
  • If the claim is approved, we will arrange a replacement for the eligible product.

Important

The replacement policy applies only to products that are damaged or defective upon delivery. The product may be subject to inspection before a replacement is approved.

If the damage is caused after delivery through misuse, improper handling, or accidental damage, it will not qualify for replacement.

We appreciate your cooperation in recording an unboxing video. It helps us verify delivery-related damage fairly and resolve genuine claims as quickly as possible.

Elviah reserves the right to approve or decline a replacement claim based on the evidence provided.