Privacy Policy

Elviah respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, www.elviah.com.By using our website, you agree to the practices described in this Privacy Policy. We do not sell, rent, or knowingly share your personal information with third parties for their own marketing purposes

What Personal Information Do We Collect?

When you browse our website, create an account, place an order, contact us, or subscribe to our updates, we may collect information such as:

Your name
Email address
Phone or contact number
Billing and delivery address
Order and purchase details
Payment-related information
Any information you provide when contacting our customer support

We only collect information that is reasonably necessary to provide our products and services, process your orders, and improve your experience with Elviah.

When Do We Collect Information?

We may collect your information when you:

Create an account or register on our website
Place an order or purchase a product
Subscribe to our newsletter or promotional updates
Contact our customer service team
Submit a review, feedback, or other information
Browse or interact with our website

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, and general website activity.

How Do We Use Your Information?

The information we collect may be used for the following purposes:

To process and fulfill your orders
To arrange delivery and provide order updates
To contact you regarding your order or delivery
To respond to your questions and customer service requests
To process payments securely
To provide information about products, offers, and updates when you have chosen to receive them
To improve our website, products, services, and customer experience
To understand how customers use our website
To prevent fraud, misuse, or unauthorized activity
To comply with applicable legal and regulatory requirements

We only use your personal information for legitimate business purposes connected with providing and improving our services.

How Do We Protect Your Information?

Elviah takes reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure

We use appropriate technical and organizational safeguards to protect information submitted through our website. Where applicable, sensitive information is transmitted using secure technologies designed to help protect it during transmission.

However, no online system can guarantee complete security. We encourage you to use appropriate care when sharing personal information online.

How Long Do We Keep Your Information?

We retain your personal information only for as long as it is necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, or fulfill other legitimate business purposes.

When personal information is no longer required, we may securely delete or otherwise dispose of it in accordance with applicable requirements.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies are small files stored on your device that can help remember your preferences, support website functionality, and provide information about website traffic and usage

We may use cookies to help:

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Sharing Your Information

Elviah does not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you. This may include payment processing, order fulfillment, shipping and delivery, website hosting, customer support, analytics, or other essential business services.

These service providers are expected to use your information only for the services they provide to us and to protect it appropriately.

We may also disclose information where required by law, legal process, or a valid request from a government or regulatory authority.

Marketing Communications

When you choose to subscribe to Elviah updates, we may use your email address or contact information to send you information about new collections, products, offers, or other relevant updates

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms. These websites operate independently from Elviah and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

Your Rights

You may have the right to request information about the personal data we hold about you.Depending on applicable law, you may also request that we:

Correct inaccurate or incomplete information
Update your personal details
Remove personal information where there is no legitimate reason for us to retain it
Stop or limit certain uses of your information
Withdraw consent where processing is based on consent

To make a privacy-related request, please contact Elviah using the contact information provided on our website.

Changes to This Privacy Policy

Elviah may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable requirements

Any updates will be posted on this page, and the revised policy will become effective when published.

Contact Us

If you have any questions about this Privacy Policy or how Elviah handles your personal information, please contact us through the contact details available on our website.