Return & Exchange Policy

Last updated: November 6, 2026

This policy explains what to do if your Elviah order arrives damaged or is not what you ordered. Please read it before placing an order.

Damaged or Incorrect Items

We replace items that arrive damaged, broken or different from your order. This includes a wrong design or color, or a jewelry set with missing pieces.

How to Request a Replacement

Please check your parcel as soon as it arrives. If there is a problem, contact us on 0327 3333406 or at Sales@elviah.com and share:

Your order number, plus the name and phone number used for the order
Clear photos of the item and its packaging
A short description of the problem

Keep the item unused and in its original packaging, with every piece of the set, until we have reviewed your request.

Replacement Process

Once we confirm the issue, we will arrange a replacement of the same item at no extra cost. If the same design is out of stock, we will contact you to agree on a suitable alternative.

Change of Mind

We do not accept returns or exchanges for a change of mind or personal preference. Please review the product photos, finish and description carefully before you order.

Payment

All orders are paid by cash on delivery, so you pay only when your parcel reaches you.

Contact Us

For any question about this policy, call or message us on 0327 3333406 or email Sales@elviah.com. Elviah, Gulberg II, Lahore.