Frequently Asked Questions
Answers to common questions about ordering, delivery, styling and caring for your jewellery. Need more help? Call 0327 3333406 or email Sales@elviah.com.
Orders, Delivery & Returns
How do I place an order?
Add the pieces you like to your cart, go to checkout and enter your name, phone number and delivery address. You can also call or message us on 0327 3333406 and we will place the order for you.
What payment methods do you accept?
We accept cash on delivery. You pay the courier when your order arrives.
Do you deliver across Pakistan?
Yes. We deliver to all cities in Pakistan. Orders usually arrive within 5 to 7 working days.
How much does delivery cost?
Delivery is a flat Rs. 200 on every order, wherever you are in Pakistan.
What if my order arrives damaged or incorrect?
Please check your parcel when it arrives. If an item is damaged or is not what you ordered, contact us on 0327 3333406 or at Sales@elviah.com with your order number and photos, and we will arrange a replacement. See our Return Policy for details.
Can I return or exchange an item if I change my mind?
We replace items only when they arrive damaged or incorrect. We are unable to accept returns or exchanges for a change of mind, so please check the product photos and description before ordering.
How can I contact Elviah?
Call or message us on 0327 3333406 or email Sales@elviah.com. We are based in Gulberg II, Lahore.
General Jewellery FAQs
What types of jewellery can I find at Elviah?
Elviah brings together elegant jewellery pieces designed for everyday styling, festive occasions, weddings, parties, and special events. Explore necklaces, earrings, bangles, jewellery sets, and statement pieces based on your look.
Can I buy jewellery online from Elviah in Pakistan?
Yes. Elviah is designed to make jewellery shopping online simple, with product details and images to help you choose the right piece before ordering.
What jewellery is popular in Pakistan?
Necklace sets, earrings, bangles, bridal jewellery, pearl designs, crystal jewellery, and traditional-inspired statement pieces remain popular choices for weddings, Eid, parties, and festive occasions.
What should I consider before buying jewellery online?
Look at the product material, dimensions, included pieces, photographs, finish, care instructions, and return or exchange terms before placing your order.
How do I choose jewellery for a special occasion?
Start with the outfit, neckline, event, and overall level of detail. A statement necklace may suit a formal wedding look, while smaller earrings or a delicate set can work better for a lighter outfit.
Is Elviah jewellery suitable for weddings?
Many jewellery styles can be paired with Pakistani wedding outfits. Choose the size, color, stone detail, and overall design according to your mehndi, nikkah, barat, or walima look.
Can I wear Elviah jewellery with traditional Pakistani clothes?
Absolutely. Necklace sets, earrings, bangles, and statement jewellery can be styled with sarees, lehengas, shararas, ghararas, formal suits, and other traditional outfits.
Can I wear jewellery with Western outfits?
Yes. A simple necklace, elegant earrings, or a refined bangle can add detail to dresses, blazers, co-ords, and other Western or contemporary outfits.
Is jewellery from Elviah suitable for gifting?
Jewellery can make a thoughtful gift for birthdays, weddings, anniversaries, Eid, engagements, and other occasions. Choose a style based on the recipient’s usual colors and jewellery preference.
How do I choose jewellery that I will wear more often?
Look for versatile designs in colors and shapes that work with several outfits. If you prefer everyday wear, choose lighter pieces rather than highly elaborate statement designs.
What makes a jewellery piece look expensive?
Good proportions, clean finishing, balanced stone placement, a well-designed setting, and careful detailing can make jewellery look refined regardless of the price point.
How can I build a jewellery collection?
Start with versatile earrings, a classic necklace or necklace set, and a few bangles or bracelets that can be worn with multiple outfits. Add statement pieces for weddings and formal occasions.
Should jewellery match my outfit exactly?
Not necessarily. Matching one color, stone, metal tone, or design detail is often enough. Exact matching can sometimes make the overall look feel too coordinated.
Can I mix different jewellery pieces?
Yes. Mixing pieces can create a more personal look. Keep at least one element consistent, such as the metal tone, stone color, or overall design style.
What jewellery should every woman own?
A practical collection usually includes versatile earrings, a simple necklace, a statement piece for formal occasions, and bangles or bracelets that can be worn with multiple outfits.
Necklace FAQs
How do I choose the right necklace?
Consider your neckline, outfit, face shape, occasion, and preferred jewellery size. A shorter necklace can frame the neckline, while a longer design can create a more elongated look.
Which necklace is best for a formal dress?
A refined statement necklace can complement a formal dress, especially when the neckline leaves enough space for the necklace to stand out.
What necklace should I wear with a high-neck outfit?
A longer necklace or pendant can work well with a high neckline. You can also skip the necklace and let statement earrings become the focus.
What necklace suits a V-neck dress?
A V-shaped or pendant-style necklace can follow the natural direction of the neckline and create a balanced appearance.
What necklace works with a round neckline?
Shorter necklaces, chokers, layered designs, or structured statement pieces can complement a round neckline depending on the outfit.
Can I wear a necklace with a heavily embroidered dress?
Yes, but balance is important. If the neckline and embroidery are already detailed, consider a necklace with a cleaner silhouette.
How should I style a statement necklace?
Let the necklace remain the main focus. Pair it with simpler earrings and minimal additional accessories if the necklace is particularly detailed.
Can I layer necklaces?
Yes. Layering works best when the necklaces have different lengths and the designs complement rather than compete with one another.
How do I stop layered necklaces from looking messy?
Use different chain lengths, keep the color palette consistent, and avoid combining too many large pendants or heavy designs.
Are necklaces suitable for everyday wear?
Some lightweight necklaces are well suited to everyday wear. Always check the individual product’s material and care instructions before wearing it regularly.
Can I wear a necklace to the office?
Yes. Delicate necklaces and understated pendant styles can add detail to an office outfit without making the look too formal.
What necklace should I wear with a plain outfit?
A statement necklace can add visual interest to a simple outfit, while a delicate chain can keep the look understated.
What necklace should I wear with a bridal outfit?
The choice depends on the dress neckline, embroidery, and wedding function. Heavier necklace sets can work for grand bridal looks, while lighter designs may suit smaller functions.
How do I choose a necklace for a wedding guest outfit?
Choose a piece that complements the outfit without competing with it. Crystal, pearl, colorful stone, and elegant statement designs can all work depending on the dress.
Can a necklace change the look of an outfit?
Yes. A necklace can add color, define the neckline, introduce sparkle, or become the central accessory in an otherwise simple outfit.
Necklace Set FAQs
What is a necklace set?
A necklace set is a coordinated jewellery combination centered around a necklace. Depending on the design, it may include matching earrings or additional pieces.
What usually comes in a necklace set?
There is no universal combination. Many necklace sets include matching earrings, while some may contain additional coordinated jewellery. Always check the individual Elviah product description for the exact contents.
Do necklace sets come with matching earrings?
Many coordinated necklace sets are designed with matching earrings, but the exact contents can vary by product. Check the product details before ordering.
How do I choose a necklace set online?
Look at the complete product photos, included pieces, dimensions, colors, material information, and styling details before making your choice.
Which necklace set is suitable for a wedding?
For weddings, consider the outfit’s embroidery, neckline, color, and function. More elaborate sets can work for formal bridal events, while refined designs are suitable for wedding guests.
Which necklace set is best for Eid?
For Eid, choose a set that complements your outfit without overwhelming it. Pearl, crystal, colorful stone, and elegant gold-tone styles can work well with festive clothing.
Which necklace set should I wear with a lehenga?
A statement necklace set can complement a lehenga particularly well. Match the set’s color and scale with the embroidery and neckline.
Which necklace set suits a sharara?
A coordinated necklace and earring set can work beautifully with a sharara. Choose a design that balances the detail and color of the outfit.
Can I wear a necklace set with a saree?
Yes. Necklace sets work particularly well with sarees because they can frame the neckline and complement the overall elegance of the outfit.
Are necklace sets good for gifting?
Yes. A coordinated set is convenient for gifting because the pieces are designed to work together. Consider the recipient’s preferred colors and jewellery style before choosing one.
How do I choose a necklace set for my face shape?
Use face shape as a styling guide rather than a strict rule. Longer designs can visually elongate the face, while wider or shorter designs can add structure around the neckline.
Can I wear a necklace set with heavy earrings?
You can, but balance matters. If both pieces are highly elaborate, the overall look may become visually heavy.
Can I wear the earrings from a necklace set separately?
Yes. Matching earrings can often be styled independently with simpler outfits, giving you more ways to use the set.
Can I wear a necklace set more than once?
Absolutely. Change the outfit, hairstyle, or additional accessories and the same set can create a different look.
How should I store a necklace set?
Store the pieces separately in a dry, protected place. Keeping jewellery away from moisture, perfume, and chemicals helps maintain its finish.
Earrings FAQs
What types of earrings are suitable for Pakistani outfits?
Studs, drops, hoops, jhumka-inspired designs, chandeliers, and statement earrings can all work with Pakistani clothing. The right choice depends on the outfit and occasion.
How do I choose earrings for a wedding?
Consider your hairstyle, neckline, outfit embroidery, and necklace. If your necklace is elaborate, a more balanced earring can keep the look refined.
What earrings should I wear with a heavy necklace?
Choose earrings that complement the necklace without competing with it. Smaller drops, studs, or moderately detailed designs can work well.
What earrings should I wear without a necklace?
This is a good opportunity to make the earrings the main accessory. Statement earrings can add enough detail on their own.
Are statement earrings suitable for everyday wear?
They can be, depending on their size and weight. For long hours of wear, lightweight designs are usually more comfortable.
How do I choose comfortable earrings?
Consider the weight, size, fastening mechanism, and how long you expect to wear them. Lighter designs are generally easier to wear for extended periods.
What earrings suit round faces?
Longer drop or elongated designs can create a visually lengthening effect. However, personal style should always come first.
What earrings suit oval faces?
Oval faces can work with many earring shapes, including studs, drops, hoops, and statement designs.
Can I wear chandelier earrings with a necklace?
Yes, but keep the overall balance in mind. A simpler necklace often works better with highly detailed chandelier earrings.
Are earrings a good gift for women?
Yes. Earrings are one of the easier jewellery gifts because they do not require the same sizing considerations as rings or bangles.
Can I wear earrings with Western outfits?
Yes. Minimal hoops, studs, crystal drops, and contemporary statement earrings can work well with Western clothing.
Can I wear earrings with a hijab?
Yes. The best style depends on how much of the ear and earring remains visible. Smaller earrings can work particularly well for covered looks.
How do I keep earrings looking new?
Keep them dry, wipe them gently after use, and store them separately. Avoid exposing them unnecessarily to perfume, lotions, moisture, and chemicals.
Can earrings tarnish?
Some jewellery finishes can change over time, particularly when exposed to moisture, sweat, perfume, or chemicals. Proper storage and care can help maintain their appearance.
How do I clean jewellery earrings?
For most fashion jewellery, gently wiping the surface with a soft, dry cloth is safer than using household cleaners. Follow the care instructions supplied for the specific piece.
Bangle FAQs
How do I choose the right bangle size?
Measure the widest part of your hand when your fingers are held together, or use a well-fitting bangle as a reference. Always check the sizing information provided for the specific design.
How should bangles fit?
Bangles should be comfortable enough to move naturally without being so loose that they slide excessively or so tight that they are difficult to put on.
Can I wear multiple bangles together?
Yes. Stacking bangles is a classic styling option. Combine complementary colors, textures, or finishes for a coordinated look.
How many bangles should I wear with a formal outfit?
There is no fixed number. A smaller stack can look refined, while a larger combination can create a traditional festive or bridal appearance.
What bangles should I wear with a bridal outfit?
Choose bangles that complement the bridal dress, necklace, earrings, and other accessories. Color coordination is often more important than making every piece identical.
Can I wear bangles with Western clothes?
Yes. A single refined bangle or a small stack can work well with dresses, shirts, blazers, and other contemporary outfits.
Are bangles suitable for everyday wear?
Lightweight bangles are often easier to wear regularly. For frequent use, choose designs that suit your routine and follow their recommended care instructions.
How do I stop bangles from losing their shine?
Keep them away from moisture, perfume, lotions, and harsh chemicals. Wipe them gently after use and store them in a dry place.
Can bangles get scratched?
Yes. Jewellery can scratch when pieces rub against each other or come into contact with hard surfaces. Store bangles separately or use soft jewellery pouches.
What is the difference between bangles and bracelets?
Bangles are traditionally more rigid and often slip over the hand, while bracelets may use chains, clasps, or flexible structures. Both can be styled for everyday and formal looks.
What is the difference between bangles and kadas?
Bangles are often thinner and worn in stacks, while kadas are generally wider, more substantial, and may have an opening or clasp depending on the design.
Can I mix gold-tone and silver-tone bangles?
Yes, if the combination is intentional. Keep one visual element consistent, such as the style, texture, or overall level of detail.
Are bangles suitable for Eid?
Yes. Bangles can add a festive touch to traditional Eid outfits without requiring a complete jewellery set.
Can bangles be worn with a watch?
Yes. A simple bangle can be paired with a watch, particularly when the colors and proportions complement each other.
How should I store bangles?
Keep them dry and separated where possible. Avoid placing delicate bangles underneath heavy jewellery that could scratch or deform them.
Jewellery Set FAQs
What is a jewellery set?
A jewellery set is a coordinated group of pieces designed to be worn together. Depending on the product, it may include a necklace, earrings, bangles, or other matching accessories.
What is usually included in a jewellery set?
The contents vary by design. Some sets focus on a necklace and earrings, while more complete sets may contain additional coordinated pieces.
Are jewellery sets better than buying individual pieces?
A set makes coordination easier because the pieces are designed to complement one another. Buying individual pieces gives you more freedom to mix different styles.
Are jewellery sets suitable for weddings?
Yes. Jewellery sets are particularly convenient for weddings because coordinated pieces can create a complete look without requiring you to match every accessory separately.
Can I wear a jewellery set to a party?
Absolutely. Choose the level of detail according to the occasion. A crystal or statement set can work well for evening events, while a smaller set may suit daytime gatherings.
Can I wear a jewellery set with a simple outfit?
Yes. A statement jewellery set can add detail to a simple outfit and become the main focus of your look.
Are jewellery sets good for Eid gifts?
They can be an excellent option for Eid gifting. Choose a versatile design if you are unsure about the recipient’s preferred style.
How do I choose the right jewellery set color?
Consider your outfit, skin tone, preferred metal tones, and the occasion. You can either complement the outfit or use jewellery as a contrasting accent.
Should my jewellery set match my dress?
It does not have to match exactly. Coordinating a key color or detail often creates a more natural look.
Can I wear parts of a jewellery set separately?
Yes. Wearing individual pieces separately gives you more styling options and allows you to use the set with different outfits.
How do I choose a jewellery set for a bride?
Consider the wedding function, dress color, neckline, embroidery, hairstyle, and other accessories. The set should complete the outfit rather than compete with it.
What jewellery set is suitable for a nikkah?
A refined necklace and earring set can create an elegant nikkah look. Softer colors, pearls, crystals, and understated detailing can work particularly well.
What jewellery set is suitable for a mehndi?
Colorful and more playful designs can complement the festive nature of a mehndi outfit. Consider the dress colors when selecting stones and finishes.
What jewellery set is suitable for a walima?
A sophisticated set with refined sparkle can work well for a walima. Consider the usually softer and more formal styling of the outfit.
How do I keep a jewellery set organized?
Store each piece separately where possible, especially necklaces and earrings. This helps prevent tangling, scratches, and unnecessary friction.
Bridal Jewellery FAQs
What jewellery does a Pakistani bride usually wear?
A bridal look can include a necklace, earrings, bangles or kadas, maang tikka, jhumar, hathphool, rings, and other traditional accessories. The exact combination varies by bride, outfit, family, and wedding function.
How many jewellery sets does a Pakistani bride need?
There is no fixed number. Many brides create different looks for mehndi, nikkah, barat, and walima rather than wearing the same jewellery for every event.
Should bridal jewellery match the bridal dress?
It should complement the dress rather than necessarily match it exactly. Consider the dress color, embroidery, neckline, and overall styling.
What necklace is best for a bridal dress?
The best necklace depends on the neckline and amount of embroidery. A heavier statement design can work with a grand bridal look, while a lighter design may suit a more detailed neckline.
Should a bride wear a heavy necklace and heavy earrings together?
She can, but balance is important. If both pieces are extremely detailed, the face and neckline can become visually crowded.
What jewellery should I wear with a red bridal dress?
Gold-tone, crystal, pearl, and complementary colored stone jewellery can work with red depending on the exact shade and embroidery.
What jewellery goes with a green bridal dress?
Gold-tone jewellery, pearls, crystals, and complementary green or neutral stones can work well with green outfits.
What jewellery goes with a pastel bridal dress?
Pearls, crystals, soft metallic tones, and lighter statement designs can complement pastel bridal outfits without overpowering them.
How early should I buy bridal jewellery?
Give yourself enough time to try the jewellery with your outfit, check the fit, and make any necessary styling adjustments before the wedding events.
Can I reuse bridal jewellery after the wedding?
Yes. Many statement pieces can be styled with formal dresses, Eid outfits, dinner looks, and other occasions after the wedding.
How do I choose jewellery for different Pakistani wedding functions?
Think about the mood and formality of each event. Mehndi looks can be colorful and playful, while nikkah and walima styling may call for more refined pieces.
Can artificial jewellery be used for Pakistani bridal looks?
Yes. Artificial and fashion jewellery are commonly used when brides want elaborate designs without purchasing a full real-gold collection.
What should I wear with a heavily embroidered bridal neckline?
If the neckline is already elaborate, choose jewellery that works with its shape and leaves enough visual space. A very busy necklace can compete with the embroidery.
Should I choose jewellery before or after buying my wedding dress?
Ideally, consider both together. The neckline, embroidery, color, and fabric of the dress can significantly influence the jewellery that works best.
How can I make bridal jewellery look balanced?
Choose one main focal piece and allow the other accessories to support it. Coordinating colors and finishes can help create a more cohesive bridal look.
Jewellery Material, Finish & Quality FAQs
What material is jewellery made from?
Jewellery materials vary by design. Always check the individual Elviah product description for the stated material, finish, stones, and other specifications.
Does artificial jewellery mean low quality?
No. “Artificial jewellery” describes jewellery that is not made entirely from precious metals or gemstones. Quality can still vary significantly depending on materials, construction, finishing, and care.
What does gold-plated jewellery mean?
Gold-plated jewellery has a layer of gold applied over another base material. The thickness and durability of the plating can vary between products.
What is anti-tarnish jewellery?
Anti-tarnish jewellery is designed or treated to better resist changes in appearance caused by environmental exposure. The level of resistance depends on the material and finish.
Does jewellery tarnish over time?
Some jewellery can tarnish or lose its finish when repeatedly exposed to moisture, sweat, perfume, lotions, and chemicals. Proper care can help extend its appearance.
Can I wear jewellery in water?
Unless a product is specifically described as water-resistant or waterproof, it is safer to keep jewellery away from water.
Can I wear jewellery while showering?
For most fashion jewellery, it is better to remove it before showering. Water, soap, shampoo, and humidity can affect some finishes.
Can perfume damage jewellery?
Yes. Perfume and other cosmetic products can affect certain jewellery finishes. Apply perfume first and allow it to dry before putting on your jewellery.
Can sweat affect jewellery?
Yes. Sweat and prolonged moisture can affect some finishes over time. Wiping jewellery after wear and storing it properly can help.
Can jewellery turn my skin green?
Some jewellery made with certain base metals or alloys can react with skin, moisture, or cosmetics and leave temporary discoloration. Material and individual skin chemistry both matter.
Is jewellery safe for sensitive skin?
Sensitivity varies by person and material. If you have sensitive skin, check the product’s material information and avoid pieces containing materials you already know cause a reaction.
How should I clean my jewellery?
For many fashion jewellery pieces, gently wiping them with a soft, dry cloth is a safe starting point. Avoid harsh chemicals or abrasive cleaners unless the product instructions specifically recommend them.
Can I use toothpaste to clean jewellery?
It is better to avoid toothpaste unless the manufacturer specifically recommends it. Abrasive cleaners can scratch some finishes and stones.
How should I store my jewellery?
Store jewellery in a cool, dry place and keep individual pieces separated where possible. Soft pouches or jewellery boxes can reduce scratches and tangling.
How can I make my jewellery last longer?
Handle each piece carefully, keep it away from unnecessary moisture and chemicals, remove it before sleeping or bathing when appropriate, and store it properly after every use.
Additional Elviah Shopping FAQs
How can I find the right jewellery for my budget?
Start with the occasion and the type of piece you need, then compare designs based on material, size, detailing, and versatility rather than price alone.
How do I know what is included in an Elviah product?
The product description and product photographs should be your main reference. Check the listed contents before placing your order.
Should I check the jewellery dimensions before ordering?
Yes. Product dimensions can help you understand the scale of a necklace, earrings, or other jewellery before buying online.
Why can jewellery look different in photographs?
Lighting, camera settings, screen displays, and photography angles can affect how colors and finishes appear. Product specifications should be used alongside photographs.
How do I choose between a simple and statement jewellery set?
Choose based on the outfit and occasion. Simple sets are generally easier to repeat, while statement sets can create a stronger focal point for formal events.
Is a jewellery set a good choice for someone who likes minimal jewellery?
Yes, provided you choose a smaller coordinated set. A delicate necklace and matching earrings can create a complete look without feeling excessive.
What jewellery is easiest to style with multiple outfits?
Neutral-toned pieces, classic earrings, simple necklaces, pearls, and understated bangles tend to work with a wider range of clothing.
What jewellery should I buy for Eid?
Choose pieces that complement your Eid outfits and can be reused throughout the festive season. A necklace set, statement earrings, or elegant bangles can all work well.
What jewellery should I buy for a wedding guest look?
Start with the outfit and neckline. If the dress is heavily embellished, consider balanced jewellery; if the outfit is simple, a statement set can add more visual detail.
Can I wear the same jewellery set with different outfits?
Yes. Changing your earrings, bangles, hairstyle, or outfit can make the same necklace set feel completely different.
Is it better to buy a complete jewellery set or separate pieces?
A complete set makes coordination easier. Separate pieces give you more freedom to create different combinations.
How do I choose jewellery for a gift when I don't know the person's size?
Earrings and adjustable or flexible jewellery can be easier gifts because they generally require fewer sizing decisions than rings or fitted bangles.
What jewellery makes a good wedding gift?
A coordinated necklace set, elegant earrings, bangles, or a versatile jewellery set can make thoughtful wedding gifts, depending on the recipient’s style.
What jewellery makes a good Eid gift?
Choose something versatile and easy to style, such as earrings, a delicate necklace, bangles, or a coordinated set.
Can I order jewellery online without seeing it in person?
Yes, but review the product photos, measurements, material information, included pieces, and care instructions carefully before ordering.
What should I check before buying an expensive-looking jewellery piece online?
Check the material, measurements, stone details, finish, product photographs, seller information, and applicable return or exchange terms.
How do I avoid choosing jewellery that is too large?
Compare the product dimensions with jewellery you already own. This gives you a more realistic idea of the actual scale.
How do I avoid choosing earrings that are too heavy?
Look for the listed weight where available and consider how long you plan to wear them. For extended events, comfort should be part of your decision.
What should I consider when buying jewellery for a long wedding event?
Consider weight, comfort, fastening, outfit compatibility, and how long you will be wearing the piece. A beautiful design should still be comfortable enough for the occasion.
How do I choose jewellery that photographs well?
Look for balanced proportions, clear detailing, and enough contrast against the outfit. Statement pieces can photograph particularly well when they are not hidden by heavy embroidery.