Privacy Policy
Last updated: November 6, 2026
This Privacy Policy explains how Elviah (“we”, “us”) collects, uses and protects your personal information when you visit elviah.com or place an order with us.
Information We Collect
Information you give us:
- Name, phone number, email address and delivery address when you place an order
- Name, email address and message when you use our contact form
- Login details if you create an account
Information collected automatically: depending on your cookie choices, we may collect basic technical data such as your browser type, device, and the pages you visit on our website.
How We Use Your Information
- To process, confirm and deliver your orders
- To contact you about your order or delivery
- To respond to your questions and requests
- To manage your account, if you have one
- To improve our website and prevent fraud
- To send you offers and updates, only if you have agreed to receive them. You can opt out at any time.
Payments
All orders are paid by cash on delivery. We do not collect or store card or bank details on our website.
Sharing Your Information
We do not sell or rent your personal information. We share it only when needed to run our service:
- With courier and delivery partners, who receive your name, phone number and delivery address
- With service providers that host our website or send our emails
- With authorities when the law requires it
Cookies
Our website uses cookies to keep it working and, with your permission, to understand how visitors use it. When you first visit, our cookie banner lets you accept all cookies, accept only essential cookies or decline. You can change your choice at any time through the cookie preferences.
How Long We Keep Your Information
We keep order records for as long as we need them to handle your order, deal with any replacement request and meet our accounting and legal obligations. After that, we delete or anonymize them.
How We Protect Your Information
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is fully secure, but we work to keep your data safe.
Your Choices
You can ask us to show, correct or delete the personal information we hold about you. You can also update your account details by logging in. To make a request, contact us using the details below.
Third-Party Links
Our website links to social media pages, including Facebook, Instagram, TikTok and Threads. These platforms have their own privacy policies, which we do not control.
Children
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact Us
Elviah, Gulberg II, Lahore
Phone: 0327 3333406
Email: Sales@elviah.com